LOS ANGELES — During her first week as chair of the Metro Board of Directors, Hahn July 16 announced her support to expand the “Tap to Exit” policy. This comes after the pilot program reduced reported crime and incidents on the Transit Watch app by 40%.
The Tap to Exit policy requires that riders tap their cards to exit the Metro rail station, more effectively ensuring that every rider pays their fare. A Tap to Exit pilot program was originally launched in May of this year at the North Hollywood B Line (Red Line) station. Since the policy was put in place, reported crime and incidents on the Transit Watch app dropped 40% along the B line and in a bilingual station survey of over 100 passengers at North Hollywood Station, 9 in 10 customers reported feeling safer and noticed cleaner stations and trains since the pilot program started.
Metro staff is now assessing the results of the program and it is expected to provide recommendations to expand it to other Metro Rail stations.