Mayor Bass with city workers.
LOS ANGELES – Mayor Karen BassMarch 28 announced the launch of a new MyLA311 system, which aims to make Los Angeles cleaner and safer with improved city services. The new system will make it easier for more Angelenos to get graffiti removed, potholes filled and abandoned couches removed from the curb.
Angelenos can download the new app here. A video tutorial / b-roll about how to use the new MyLA311 system is available here.
Residents can still call 311, but the app and website are faster and easier to use. 311 operators will also be using a new and improved system. The new platform will offer 86 different types of service request types, including 15 new and 25 consolidated service request types.
Mayor Bass called for the modernization of the MyLA311 system in her fifth executive directive, which focused on making it easier for Angelenos to get basic city services. The new MyLA311 system delivers better customer service, provides more communication about the status of requests and streamlines processes within city departments.
The new MyLA311 system replaces an outdated app and web page that is years past its lifecycle, creating technical issues and glitches that impacted the platform’s functionality and caused outages.
Improvements to the MyLA311 System Include:
Easier to Request Services
Improves Customer Service
Details:The MyLA311 App Tutorial
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