Long Beach Network Security Incident Update

On Nov. 14, the City of Long Beach learned that it was subject to a potential cybersecurity incident. The city’s Department of Technology and Innovation initiated an investigation and notified the Federal Bureau of Investigation. Further, the city engaged third-party cyber security professionals to assist with the remediation and investigation of this incident. Through the initial investigation, the city determined a network security incident occurred.

Out of caution, the city took certain systems offline in the early hours of Nov. 16; these systems will remain offline until the city can safely and securely reintroduce them to the network, which could take several days. As the city works to resolve this incident, it continues to operate and provide services to the community without major disruptions at this time. However, in some instances, the public may experience some delays with systems and services.

Departments have been providing updates to the community, customers and partners by phone, email and via social media to keep them informed on interim operational changes. As the situation evolves, the technology and innovation department is identifying solutions alongside other city departments to continue city services while some systems are offline.

Pertinent updates will continue to be provided as the investigation continues and will be available at the city’s temporary site at www.longbeach.gov. People may also call 562.570.4636 from 8 a.m. to 5 p.m. on weekdays for up-to-date information.

Members of the community are also encouraged to follow the City’s social pages on Facebook, X and Instagram with #LBAlert for updates.