Dignity Health Offers Free Virtual Urgent Care Visits for Patients Experiencing COVID-19 Symptoms

  • 03/24/2020
  • Reporters Desk

Los Angeles — Dignity Health – Southwest Division March 23, announced the launch of a free virtual urgent care service, Virtual Care Anywhere, for anyone in our community experiencing mild to moderate symptoms of the new coronavirus. Virtual urgent care visits are encouraged as an initial care option for anyone who would like to discuss symptoms characteristic of COVID-19 with a health care professional.
As ambulatory and acute care facilities across the country experience an increase in the number of patients with COVID-19 symptoms, virtual health care visits can help providers meet demand while reducing potential transmission of the coronavirus. The service is a safe and convenient way for people to speak with a medical professional for advice without needing to visit a physical care location. There are six Dignity Health hospitals in Southern California, including St. Mary Medical Center in Long Beach.
To use the service, visit dignityhealth.org/virtualcareanywhere, download the
Virtual Care Anywhere app in the Apple App Store or Google Play Store, or call 855-356-8053 and use the coupon code COVID19. The service has a fee of $35 per visit, and the fee will be waived for any patient who thinks they may be experiencing COVID-19 symptoms. After requesting a virtual care visit, a provider will contact the patient typically within 15-30 minutes, although high demand may result in longer wait times. The service is on-demand and does not accept appointments.
Nicholas Testa, MD, Chief Medical Officer of Dignity Health
Southwest Division is available for media interviews surrounding the new Virtual urgent care
program and COVID-19.
Health care experts are recommending virtual urgent care for patients with less severe symptoms of COVID-19, such as low-grade fever, a cough, or shortness of breath. People with mild symptoms who are evaluated virtually by a medical professional can avoid interacting with others and ensure they receive the appropriate level of care in the right setting.
Anyone experiencing severe symptoms of a respiratory illness, such as a high fever or difficulty breathing, should call 911 or visit your nearest emergency room. Dignity Health encourages people to call their medical facility in advance to notify the care team of any COVID-19 symptoms before visiting in person.

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